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Complaints procedure

The Wallpaper History Society aims to provide members with a high-quality experience, to meet the interests of those with an inquisitive approach to wallpaper history. The Society is run by volunteers, who manage the Society’s activities as well as their own work, and their outside interests and commitments. We believe we meet the needs of members most of the time, but if we are not getting it right, please let us know.

In order to ensure our activities remain at a high and improving standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your experience with the organisation.

If you are not happy with the organisation, in the first instance please contact the Society via

We will aim to respond quickly, initially to acknowledge receipt of your complaint, and to resolve your query if possible. If your complaint requires more consideration, we aim to respond more fully within one month of receipt of your complaint. All complaints will be logged to ensure we are able to provide a satisfactory service.

If after receiving a response you are not happy with the outcome, the matter will then be raised with the Committee, who are Trustees of the Society, at the next Committee meeting. We will keep you informed of the progress of your complaint and the date at which you should expect to receive a response.

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